Refund Policy

Osai is digital software delivered by secure download and license access. Because digital software can be accessed immediately after fulfillment, refunds are reviewed case by case and are not guaranteed except where required by applicable law or where SystemHub approves a request, verifies a duplicate purchase, or confirms an unresolved delivery or activation issue.

Osai includes a 7-day free trial with full Pro access. No credit card is required for the trial, and the trial starts after signing in with Google inside Revit. We encourage customers to use the trial to confirm compatibility, workflow fit, and expected value before starting a paid subscription.

Basic and Pro may be available monthly or yearly, while Studios is yearly only and starts at a minimum of 10 seats. Canceling a subscription stops future renewals but does not automatically refund past payments, active billing periods, or already delivered digital access unless required by law, approved by SystemHub, or processed by Paddle under applicable payment rules.

Payments are processed securely by Paddle, which acts as Merchant of Record. Paddle may process approved refunds, payment disputes, chargebacks, tax adjustments, VAT handling, and related payment operations. Paddle's review, payment network rules, and local laws may affect timing and outcome.

If you believe you made a duplicate purchase by mistake, contact SystemHub with the order email and transaction reference. Verified duplicate purchases may be refunded or resolved at SystemHub's discretion.

If you experience a download, delivery, license, activation, device verification, or technical issue, contact support first. SystemHub will attempt to resolve verified issues. If we confirm that access cannot be delivered or the issue cannot reasonably be resolved, we may provide a refund or another remedy where appropriate.

If a refund is approved, payment is disputed, a chargeback occurs, or a transaction is reversed, related Osai license access may be deactivated, paused, or otherwise limited according to the subscription and license status. Canceling or refunding a subscription does not delete customer Revit files, project files, or outputs.

For refund or support requests, email info@systemxhub.com and include the order email, transaction reference, product name, and a clear description of the issue.